Support

Answers to the most common questions, and a real person on the other end of the email.

Email us

Write to us about bugs, questions, feedback or your data. Include your iPhone model, iOS version and the Edgework version (Profile, at the bottom) if something isn't working.

[email protected]

We usually reply within two working days.

Frequently asked

How does recording work with the phone in my pocket?

Tap Start recording before your first run, lock the phone and put it in a pocket. Edgework uses GPS to tell runs from lifts on its own and names them from the resort's piste map. Your speed, vertical and runs show on the Lock Screen and in the Dynamic Island while you ride.

To finish the day, open the app and touch and hold the stop button for 1.5 seconds. If you forget, Edgework reminds you and stops the recording on its own after a long stop.

How much battery does it use?

A full day typically uses 15–20 %. To get the most out of it:

  • Start the day with a full charge and download the resort's offline map at home.
  • Cold drains batteries: on very cold days keep the phone in an inside pocket. If GPS is weak, an outer pocket helps.
  • Don't keep opening the app to check stats: the Lock Screen and Apple Watch show them.
  • On long days, carry a small power bank.
Why does Edgework ask for location “Always”?

You ski with the phone in a pocket and the screen off. With “Always”, Edgework keeps measuring every run and lift until you stop the recording. Location is never used when you are not recording, and live location sharing with friends stays off unless you turn it on.

iOS asks for “While Using” first, then once more to change it to “Always”. To change it later: Settings → Edgework → Location → Always, and turn on Precise Location.

How do offline maps work?

Open a resort on the map and tap the download button. The offline map covers its pistes, lifts and terrain, in the Snow or Night style, and works without signal. Offline maps are free. You can remove a download from the same button.

Recording never needs signal: your day syncs to your account when you are back online.

How do I export a day as GPX?

Open the day in your Logbook, tap Share and choose Export GPX. The file is created on your phone; send it to Files, AirDrop or any app that opens GPX. The same sheet creates an image card of the day to share.

How do I connect Apple Health?

In Profile, turn on Apple Health and allow access in the iOS sheet. Each recorded day is saved as a downhill skiing or snowboarding workout with its route and distance; if you allow it, Edgework also reads your heart rate for the day to show heart-rate stats.

Change access anytime in the Health app: Sharing → Apps → Edgework. Health data never leaves your devices.

How do I use the Apple Watch app?

Install Edgework on the watch from the Watch app on your iPhone (it usually installs automatically). Start the recording on the watch: it records with its own GPS, heart rate and altitude and syncs the day to your iPhone.

How do I connect Strava?

In Profile, tap Strava and sign in to Strava. Every finished day is uploaded to your Strava account. Disconnect there at any time; days already uploaded stay on Strava.

How do friends and live location work?

In Profile → Friends & leaderboard, tap Add friend to share your invite link or code, or to enter a friend's code. Friends see your display name and your season vertical, days and top speed on leaderboards.

Live location sharing is off by default. Turn it on for a recording and your friends see your last position and status until you stop; then it's deleted. See the privacy policy.

Why is a run or lift missing or named wrong?

Run and lift data come from OpenStreetMap through OpenSkiData. If something is missing or wrong, it can be fixed on openstreetmap.org, or tell us and we'll pass it on. Fixes reach Edgework with the next resort data update.

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email. We email you a 6-digit code; enter it in the app with a new password (at least 8 characters, with letters and digits). If you signed up with Apple, use Sign in with Apple: there is no Edgework password.

How do I delete my account?

In the app: Profile → Delete account. This permanently deletes your account and every recorded day from our servers and the phone. You can also ask us by email. All the details are on the delete account page.